Help

Electronic cigarettes or e-cigarettes are devices created to deliver nicotine as a vapour without the tar, tobacco or carbon monoxide associated with traditional tobacco products

E-liquids are essentially a flavoured nicotine solution. E-liquids come in 10-500ml bottles and contain water, Propylene Glycol, Vegetable Glycerol, flavouring and Nicotine

As there is little research on the safety of any nicotine products during pregnancy, we advise that you do not use nicotine in specific medical conditions, including whilst pregnant or breastfeeding. Please ask your GP for further advice on the risk of nicotine during pregnancy

As with any known illness, we advise that you consult with your GP before using any of our products

Nicotine is a natural chemical found in the tobacco plant. Nicotine is a stimulant and is highly addictive. Some products contain nicotine at varying amounts, allowing you to choose your level of nicotine intake. Available in our range are:

– High Nicotine content (18mg of nicotine per ml)

– Medium Nicotine content (11mg of nicotine per ml)

PG stands for Propylene Glycol. Propylene Glycol is a diluent which is used in many everyday products such as medicines, mouthwashes and as a food additive. The diluent is the base of the E-liquid; it holds the nicotine and the flavouring and also creates the vapour which is exhaled. PG is free from animal derivatives and suitable for vegetarians

We are always looking to expand our range with new and exciting products in line with the feedback we receive from our customers. We announce any new products through our newsletter. You can subscribe to our newsletter through the signup box on the homepage of our website

Avoid dropping the battery as well as keeping it away from magnets, liquids and extreme temperature changes

It will take approximately 4 hours for your e-cigarette battery to be fully charged via the USB cable. There are also USB adaptors available from our store so that the battery can be safely charged from the mains or in a car

As a precaution, we advise that you do not leave the battery unattended while charging or leave it to charge overnight

You can recharge your battery over 300 times before its functionality will begin to decline and you need to purchase another one

When the battery is fully charged the ‘on/off’ button will turn green or the screen will show the battery icon as full

If your battery is old or well used, it may be unable to hold its charge and needs to be replaced. If this is not the case and you are having issues with battery unit please contact customer services and a member of our customer service team will be happy to help you

There are three different batteries available in the Vivid Vapours range:

-Rechargeable e-liquid starter kit batteries are 650mAh

-Rechargeable e-liquid replacement batteries are 1100mAh

This really depends on your personal usage and style of vaping. lower Ohms usually means juices will burn faster

Clearomisers are a disposable product that will last between 2-4 weeks depending on your usage. We recommend using a new clearomiser with each different flavoured e-liquid to avoid tainting the flavour

On a very rare occasion the wrong item may be sent to you, if this has happened with your order please accept our apologies. Do not hesitate to contact customer services if this is the case

The customer service team will be more than happy to provide you with the tracking number for your parcel

All of our parcels are sent out the same day if ordered before 2 pm on a week day, or are dispatched the next working day if ordered on a weekend. Unfortunately, our opening hours do not include weekends or bank holidays so this is why your parcel has been delayed

Standard shipping takes 2-3 working days to reach its destination. The free shipping option on orders over £30 works against the same time frame and there is currently no option for faster delivery. Orders outside of the UK will take between 3-8 days to arrive

E-cigarettes are not subject to the public place smoking ban but as a matter of courtesy it is usually a good idea to check with the owner of the premises before you use your e-cigarette to make sure that they are happy for you to do so

You do not need a license to sell electronic cigarettes but they are an age restricted product and should not be sold to under 18s

We do not use any animal derived ingredients in our e-liquids. All ingredients are either synthetic or from vegetal source (e.g. plant extracts/oils)

Diacetyl is not authorised for use in any products supplied by us