At Vaped4u we are proud of the quality of our products, and our dedication to customer satisfaction. This is why we have a great returns policy!
Our returns policy lasts for 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging, including the outer sleeve as these contain the product serial numbers. Without this, we cannot process the return!
Please contact us before sending back any item you wish to return. Once the return is agreed, please complete go into your order history click “Refund” and complete the form! Once complete, use the generated Return Reference Number and print/write this and put it inside the returning parcel. We recommend you use a signed for service to ensure the goods are received back safely. Please do not send your purchase back to the manufacturer.
Several types of goods are exempt from being returned due to hygiene and health & safety reasons; Opened e-liquids, drip tips (mouthpieces), opened coils, and atomisers or vaping kits which have been filled with liquid or used.
There are also certain situations where only partial refunds are granted: any product otherwise working but with obvious signs of use or wear and tear. Any item not in its original condition, that is damaged or missing parts for reasons not due to our error. Any item that is returned more than 30 days after delivery.
Once your return is received and inspected and assuming everything is in order, we will refund the product value excluding any postage charges originally paid, back to the payment method originally used. Please allow a few days for the funds to be received back into your account.
Late or missing refunds
If you haven’t received a refund within seven working days of returning your items, please contact us first to check they have been received back. If they have and we’ve processed your refund, please contact your card issuing bank or company but please bear in mind it may take some time before your refund is officially received back into your account. If you still have not received your refund, please contact us at firstname.lastname@example.org
Sale or clearance items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
To return your product, address it to: Vaped4u, 675 Paisley Road West, Ibrox, Glasgow, G51 1RP. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. If you are shipping an item over £50, you should consider using a trackable shipping service or purchase shipping insurance. Regardless, we recommend you use at least a signed for service. We can’t guarantee that we will receive your returned item.
This is a comprehensive guide to the warranties that are supplied for each product group.
Batteries, chargers, wall plug adaptors and variable voltage mods
These are all supplied with a 28 day guarantee and a life expectancy of 3-6 months. This does not affect your statutory rights. The guarantee covers any manufacturer defects and covers repairs or replacements if the product is deemed to be faulty or beyond repair. If we believe the customer has damaged the product in any way, we reserve the right to refuse a refund or return.
We supply a 28 days manufacturer’s guarantee with all mechanical mods. Please note that mechanical mods are for experienced users only. Vape UK accepts no responsibility for any damage caused by the incorrect assembly of any mechanical mod. Incorrect building of mechanical mods can cause personal injury and / or damage to your equipment. As such Vape UK can accept no responsibility for the damage or potential injury caused.
E-liquids and drip tips
Unfortunately, we do not provide a warranty on these items for hygiene and health and safety reasons. This is unless we determine that the item received is incorrect or if there are any other extenuating circumstances.
These are supplied with a ‘dead on arrival’ warranty. The customer must contact Vape UK within 24 hours of receiving their order for the warranty to be applicable. Contacting us after this period will mean that we cannot offer a refund or return. Please note that this also applies to multi-buys.
All vaping accessories are supplied with a full 28 days manufacturer’s guarantee.
Scratches and discolouration from regular use is considered normal wear and tear and is not covered by warranty.